Do my customers need to download anything?
No. They get a normal text message with a link that opens your Google review page. That's it.
What number do the texts come from?
Yours. The text is sent from your tech's phone or the office cell, so the customer sees a number they already know, and replies come straight back to you. No new number, no shared short code.
Do my techs need to install an app?
No. Techs get a simple web page they can save to their home screen. They enter the customer's first name and phone number, tap Send, and their phone's own messaging app sends the text.
Is texting customers legal?
Yes, when done right. Requests only go to customers you've just served, every text names your business, and each one is sent individually from your own phone, like any other text you'd send a customer. TapStar only lets you send between 8 AM and 8 PM in the customer's time zone, and if someone asks you to stop, mark them in TapStar and they won't get another request. Before each send, your tech confirms the customer said OK, and TapStar keeps a record of who agreed and when. Most shops also ask when the job is booked.
Can I filter out unhappy customers?
No, and that's on purpose. Google's policies prohibit selectively asking only happy customers for reviews ("review gating"). TapStar sends every customer the same link, so your reviews stay honest and your profile stays safe.
Does it work with ServiceTitan, Housecall Pro or Jobber?
During the beta, you send requests manually in seconds. Integrations with popular field-service software are on the roadmap. Tell us which one you use when you sign up; founding members decide what we build first.
What happens after the 30-day free beta?
You choose. Keep going at the locked-in founding price of $49/month, or walk away. No credit card is needed to start, so there's nothing to cancel.
I have a question that's not here.
Email us at [email protected]. I answer these myself, the same business day.
